Frequently Asked Questions

Please review our FAQs for answers to the most commonly asked questions about Fillaseat. If you have a question that isn't answered here, please contact us at info@fillaseat.com.

MEMBERSHIP



What are your membership requirements?

You must be at least 21 with a Valid Nevada ID or Local Military stationed in Southern Nevada with Military ID.

How long is my membership?

Memberships are for one full year from the date you activate your membership, unless otherwise stated.

How many tickets are included with a membership?

There are two types of memberships. A two-ticket membership gives the member the ability to reserve up to two tickets for any available show. A four-person membership gives the member the ability to reserve up to four tickets for any available show.

Can I purchase more than one membership?

Only one membership is allowed per household.

I only need one ticket per show. Can I purchase a one-ticket membership?

We do not offer one-ticket memberships. You must purchase a two-person membership, but when you make your reservation, you can select just one ticket.

Can I use my Fillaseat membership in multiple cities?

Fillaseat locations are each independent of one another, so your membership is only good in the city that you purchased it in.

Why do I have to be a “Local” to become a member?

Most shows and venues here in Southern Nevada do not see “locals” as their main market. They would prefer to give tickets away to “locals” who will then share their experience with their visiting friends and family.

SHOWS



Can you tell me what shows you offer now or offered in the past?

Only members can see the shows that are available now. We have agreements with our show partners to not share their name or ticket information with the general public. We can say that we offer a wide range of shows, concerts, sporting events, festivals and more. These shows and events are on the strip, downtown, and throughout Southern Nevada.

Why would shows give away tickets?

There are several reasons for this. They include having a larger audience, which tends to make for a better show. They also know that a person in attendance can turn into revenue with drink sales, merchandise sales, casino sales, etc.

How do I know what shows and events are available?

Once you are a member, you simply log into the website or our App to see what we have available. You will on occasion get an email letting you know of a new show.

When are new shows and events added?

New shows are added all the time. That is why we suggest that our members check in on a regular basis.

How much notice is given before the date of the show?

About 80% of our shows are listed with 5 – 7 days advanced notice. However, we do get shows and events the same day they are offering tickets.

Who can I take to the show with me?

Each show will have age restrictions. You may take anyone you like who is that age or older. You may take different guests to different shows.

Do you offer a lot of family shows?

Over the past 6 years, we have seen over 25% of our shows are for all ages and considered “family friendly” shows.

How many shows can I see on the same day?

Members are limited to one show per day. This gives our many members the possibility to see a show.

Is there a limit of how many shows I can see during my membership term?

You may see as many, or as few shows are you choose (based on availability).

Can I see the same show more than once?

Once all the members have had the chance to see a show, we will make it available to be seen a second time. If it is an on-going show, it may become available more than two or three times.

Do you have the same amount of shows and events year round?

We have our busy times and our slow times. We are constantly contacting our partners to get as many shows and events as possible.

RESERVATIONS



How do I reserve tickets?

Simply log into Fillaseat on your computer, tablet, smart phone, or using the App. You will see a list of available shows and events. Click on the show you want to see, and then click on the date you want to see it. Finally select the number of tickets.

How do I know that I made a reservation correctly?

There are two ways. Once you make a reservation, you will get an email confirmation with all of the information that you need for picking up the tickets. You can also log into your account and if you see the event listed, you know you are all set.

Do I need the email confirmation to pick up my tickets?

You do not need the email confirmation to pick up your tickets. Your Nevada ID or Local Military ID is all you need.

Can someone else pick up the tickets for me?

The person, whose name is on the account, must pick up the tickets.

Can I give away or sell my tickets?

Any member caught selling or giving away tickets will lose their membership immediately without refund.

How do I change or cancel my reservation?

Once you make a reservation you are required to attend that show, with the number of people you requested tickets for. In emergency situations, you may contact us (with notice before the show) for any changes.

What if I make a reservation and do not show up?

We have a two-strike policy. If you do not show up for an event you made a reservation for, you will receive a warning. If this is done a second time, your membership will be cancelled without refund.

MY ACCOUNT



How do I reset my password?

Click here to request a new password.

How do I update my account information (ex: Name, address, email, etc.)?

Please email us at Info@FillaseatLasVegas.com or through our Contact Page and we will make the changes.

Does Fillaseat auto-renew or store credit card information?

Fillaseat does NOT auto-renew or store credit card information. When it comes times to Renew, Extend, or Upgrade your membership, you will be asked to put in your credit card each time.

Can I make payment without using my credit card?

You can email us through our Contact Page for our mailing address. You can send us a check or money order.

Can I upgrade my membership?

If you have the two-ticket membership, you can upgrade to the four-ticket membership by logging into your account and clicking Upgrade.

How do I Renew my membership?

Log into Fillaseat, and then click My Account. You will see a button that says Renew.

Can I renew or extend my membership using a discount voucher from a daily deal?

Current and Previous members may not use “daily deal” to renew or extend their membership. Those deals are for new members only. Fillaseat offers the same discount directly on our site for current members.

How do I cancel my membership?

Your membership will be cancelled on your membership expiration date. However, if you want to cancel it prior to that date, email us and we will cancel it (without refund).

If you have gone through all the FAQ’s and Membership Rules and still have a question, please contact us through our Contact Page.